Customer Service

7 Tips to Land Better Customer Service Calls

When speaking of customer service calls, as a first-line of communication for your clients, customer service personnel play a crucial role in the success...

Call Center

The most important call center KPIs for maximizing efficiency and profitability

Table of contents / Call Center KPI: Peak Time Average Call Duration Calls Answered/Abandoned Ratio First Call Resolution (FRC) Average...

News,Sales

5 Ways to Create an Emotional Connection with Your Customers

Creating an emotional connection with your customers requires a lot of time and energy, but it’s worth the effort. If you want to create a lifelong...

News,Tech News

Top 10 Remote Work Tools for Better Teamwork

Remote work tools have become a valuable resource as the number of remote teams increases. With the right set of software, remote workers can enhance...

Cloud Phone System,News

Remote Workers: Stay Connected with a Cloud Phone System

The number of remote workers rises every year. Instead of working a 9-5 shift in an office, employees prefer flexible schedules and the option to work...