VoIP Phone System

VoIP Business Phone Systems - Everything you need [full guide 2021]

VoIP Phone System - Everything you need to know If you have spent more time than you should have on finding out what exactly a VoIP Phone System is,...

Customer Service

7 Tips to Land Better Customer Service Calls

When speaking of customer service calls, as a first-line of communication for your clients, customer service personnel play a crucial role in the success...

Call Center

The most important call center KPIs for maximizing efficiency and profitability

Table of contents / Call Center KPI: Peak Time Average Call Duration Calls Answered/Abandoned Ratio First Call Resolution (FRC) Average Waiting...

News,Sales

5 Ways to Create an Emotional Connection with Your Customers

Creating an emotional connection with your customers requires a lot of time and energy, but it’s worth the effort. If you want to create a lifelong...

News,Tech News

Top 10 Remote Work Tools for Better Teamwork

Remote work tools have become a valuable resource as the number of remote teams increases. With the right set of software, remote workers can enhance...