Call Center

The most important call center KPIs for maximizing efficiency and profitability

Table of contents / Call Center KPI:Peak TimeAverage Call DurationCalls Answered/Abandoned RatioFirst Call Resolution (FRC)Average Waiting TimeService...

Business Phone System,VoIP Features

Improve Your Customer Service With VoIP

A company always needs to find new ways to improve customer service.  There are many different channels such as live chat, email, Instant messaging to...

Business Phone System,VoIP Features

Importance of an Opening Hours Feature

  The evolution of technologically advanced Business Phone Systems has played a very crucial role for companies and organisations in order to improve...

Tech News

5 Phone System Features to streamline your business

As we roll into 2019 the need for customer service and speed has never been more prominent. We are in a digital age where customers demand action at the...

News,VoIP Integration,VoIP Phone System

VoIP Integrations: NUACOM and Pipedrive

How NUACOM Integrates with Pipedrive How about keeping track of all your voice communication (calls!) and text communication (email!) with your customers,...