Call Center

The most important call center KPIs for maximizing efficiency and profitability

Table of contents / Call Center KPI: Peak Time Average Call Duration Calls Answered/Abandoned Ratio First Call Resolution (FRC) Average...

Call Center,News,VoIP Features

How SMBs Benefit from Call Center Features

How Small Businesses Benefit from Call Center Features, at a Fraction of the Price     What’s your feeling about Call Centers?...