Call Center

The most important call center KPIs for maximizing efficiency and profitability

Table of contents / Call Center KPI:Peak TimeAverage Call DurationCalls Answered/Abandoned RatioFirst Call Resolution (FRC)Average Waiting TimeService...

Call Center,News,VoIP Features

How SMBs Benefit from Call Center Features

How Small Businesses Benefit from Call Center Features, at a Fraction of the Price     What’s your feeling about Call Centers?...