Solution For CONTACT Center

Contact Center Software for Modern Businesses

A call center solution focused on user experience, analytics and automation, so you can focus on what matters: performance!

Contact Center Software System Solution
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Contact Center Software System Solution

All the Best Features for Contact Center Software

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Contact Center

Inbound & Outbound Contact Center

Contact Center
Agent’s Performance
Build a successful team based on performance and quality of service.
Integrated System
Connect your call center with your CRM, Helpdesk, Livechat and more.
Powerful for Sales Teams
Encouraging sales teams to make more calls and achieve their quota.
Essential for Support Teams
Give your customer service team the tools to resolve issues faster.

Monitor Everything In Your Contact Center

Contact Center Reports
Supervise and Coach
Monitor your team closely with on-call supervision and call recording.
Peak Time
View your peak time and manage your staff hours, accordingly.
Group Agents
Build teams, call flows, ring strategy and ensure every call is resolved.
Call Resolution and
Use Call Tags & Note to classify and add valuable comment to your calls.
Contact Center Reports

Vital Metrics & Functionalities
that a Successful Call Center Needs

VoIP Phone System Dashboard
Live Call Wallboard
See abandoned vs. completed calls, waiting list, agent’s status and performance, and more.
Live Call Monitoring
Join and listen to any live call to better provide quality support for your agents!
 Automated Call Distribution
Use our Time-based call routing, IVR and Ring Strategy to never miss a call again.
Integrations and API
Combine your calls and business applications using our native integration or open API.
Agent Performance
Keep track of each agent’s performance anytime.
Call Recording
Use Call Recording for training and quality of service.
Call Details
Keep track of every detail with our Call Notes, Tags and Logs.
All Telephony Features
Call Transfer, Conference, Hold/Resume, and more.

NUACOM phone system allows us to listen back to the phone calls, which is great for management and quality control.

Stephen Walker
Managing Director, Autokey Automotive

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